Payment & Refund Policy

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Payment & Refund Policy

Payment Policies

To reserve the house we will send you a contract via email.  After sending you the contract we hold the reservation for 3 days for you to return the signed contract.  Just print it, fill it out, sign it, and either fax it back or scan it and email it back.

Once we have received the signed contract we hold the reservation another 7 days awaiting the 50% deposit to actually confirm the reservation, the other 50% is due 30 days prior to your arrival.

We accept payment in 2 forms, credit card or wire transfer.  If paying with credit card we will have to apply the local 13% sales tax.  This is why we offer the alternate wire transfer method and allow for the extra 7 days.  The instructions for wiring the money are on the contract so just take the same copy that you faxed/emailed to us to the bank and they will know what to do.  If you or your banker have any questions please call us, it is a good idea to take our 800 number with you to the bank.

Refund Policy and Other Additions

Due to the nature of our business, we get most of our bookings 3 months in advance. Should you cancel your reservation we have a “no refund” policy unless we are able to book the house for the same dates that you had reserved. In this case, we will refund 50% of the rental price, providing you have paid for the rental in full. Your damage deposit is always 100% refundable at cancellation.

  • No parties allowed for groups over “12” without the prior consent of the owner.
  • A $150 penalty will be charged for “Lost Keys”.

Disclaimer

Escape Villas has insurance in case of emergency, but you might still consider getting travel insurance. The owner of the house or its agent, Escape Villas, is not responsible for any accidents that happen in the pool or the house. The owner supplies a safe in the house and it is not responsible for personal valuables. If you carry expensive equipment, we recommend you get insurance.

Our response to COVID-19

Dear Guest,

Please note that we have adapted and are currently following the WHO and Costa Rican Ministry of Health guidelines on sanitation and social distancing

  1. Our host receiving you will always practice social distancing.
  2. There will always be alcohol in the gel by the front door entrance for you to use at any time.
  3. All of our housekeeping and maintenance staff will always be wearing facemasks.
  4. The home is completely disinfected right before guests arrive and just after guests leave.
  5. The villa is private for just your group, you will not be sharing any spaces with strangers.

Have a SAFE vacation